ARE
WHO
Artesanos del Groove is a workshop for cutting and mastering vinyl records in Dubplate format (also known as Lathe Cut).
We are located in Don Benito (Badajoz), Spain, in a place known as the Vegas Altas del Río Guadiana, an area of great natural wealth, where irrigated agriculture is the main economic activity. This environment inspires our philosophy of craftsmanship and products matured with love, time, and attention to detail.
Are vinyl record enthusiasts but also of musical creation and sound recording. In our studio you can find all kinds of sound wave generation and modulation devices such as oscillators, filters, LFOS, VCAs, effects, sequencers, etc. in modular formats such as Eurorack, Buchla or fixed architecture synths Moog, Korg, Roland, etc.
For our vinyl record recording service, We have the most cutting-edge collaborators and electromechanical technology currently available, We provide you with a complete analog mastering chain and a recording system that allows you to achieve the best possible results when recording your albums.
In addition to vinyl record recording, we also offer other related services: cover and cookie design and printing, record pressing, and analog mastering.
Do you have any questions?
FAQs
Do duplate cutting wear out faster than pressed records?
Do duplate cutting wear out faster than pressed records?
In terms of disk durability, there is no significant difference between the two.
The duplate cutting we use at Artesanos del Groove do not wear out.
before the pressed ones, since the material used is the same as that used in
pressed record (PVC).
Is the sound of duplate cutting worse than that of pressed records?
The final sound quality will directly depend on the quality of the music production. Cut records are capable of reproducing the final sound with maximum quality and stereo definition. In terms of volume, pressed records can sound about 2 dBVU louder than cut records.
when we move in the range of 12 dbVU. In any case, if the mix is correct, the same volume can be achieved on a pressed record as on a cut record. The question of volume is especially applicable to electronic music records for clubs/DJs, where this difference
The volume is easily adjustable with the mixer's gain. In urban genres (reggae, hip hop, pop/rock, etc.), where lower volumes are typically used, there is no difference in volume.
Is the appearance of duplate cutting different from that of pressed record?
Our 72", 10", and 12" duplate cutting are made from a virgin record that has been previously pressed. For example, the 12" record has the same appearance as a 180g 12" record, even down to the edge. The only difference is the biscuit, which in the case of duplate cutting is glued to the record, while in the case of pressed records, it is embedded. However, in practice, the difference is minimal.
How is pressed vinyl made?
Pressed vinyl is the typical record of a lifetime. The manufacturing process begins with the creation of the master record (Lacquer), which is obtained by cutting the grooves of the record on a special lathe through a cutting head, which uses a Ruby or Sapphire needle to engrave the grooves. The material of the master record is a soft material (Nitrocellulose). From this master record, through an electrochemical galvanizing process, a template (Stamper) is obtained, which will be later placed in the industrial pressing machine. In this galvanizing process, the master record is discarded and cannot be reused. The press works with the hot plastic (PVC) to make copies of each record, using high pressures and temperatures to work with the plastic.
hot, which allows it to adapt to the information engraved on the mold or stamper. It is an industrial process that involves three main steps:
– Master cut
– Creation of the stamper
– Disc pressing
How is cut vinyl made?
Cut vinyl uses the same technique used to cut the master record for making pressed vinyl. In this case, the record used is made of the same material as the pressed record (PVC), so a diamond stylus is required to perform the cut, as PVC is a harder and more resistant material than the nitrocellulose used in lacquer records. It is a cold process. Once the cut is complete, it is ready for playback and consumption on a conventional turntable, without the need for the entire industrial electroplating and pressing process required for conventional pressed records.
What are the main differences between cut and pressed vinyl?
Cut vinyl is manufactured one by one using a diamond-tipped lathe directly onto PVC (a hard material), reproducing the audio from beginning to end. Therefore, each record is unique and unrepeatable, as the cut is made as many times as copies are needed. In pressed vinyl, the lathe cut is performed only once (master or lacquer record) using a ruby or sapphire stylus on nitrocellulose (a soft material). This master record is then processed to obtain the mold for the subsequent pressing of the copies using PVC, so each copy is identical to the last.
Same material, different manufacturing process. Cut vinyl is handcrafted in our workshop, while pressed vinyl is outsourced and uses an industrial factory process. Artesanos el Groove's work in the pressing manufacturing process focuses on mastering and cutting the master record, although this process can sometimes be outsourced. We also handle proper production specifications, quality control, and planning to ensure the manufacturing process runs smoothly.
What is the maximum lifespan for a cut vinyl record?
The length per side of a cutting record is directly related to the volume of the audio being recorded. For electronic music and DJ records, the following length is recommended:
- 12” ⇨ 12 minutes maximum per side
- 10” ⇨ 8 minutes maximum per side
- 7” ⇨ 4 minutes maximum per side
For genres that do not require as much volume and bass as DJ music, the time can be increased to:
- 12” ⇨ 18 minutes maximum per side
- 10” ⇨ 9 minutes maximum per side
- 7” ⇨ 5 minutes maximum per side
In this format, it is commonly cut at 33 rpm except for the 7” which can be cut at 45 rpm.
What is the maximum lifespan for a pressed vinyl record?
In the case of pressed record, the lacquer is cut with a variable groove spacing controller, allowing for greater utilization of the space. Furthermore, they can be cut at 33 and 45 rpm, with the recommended values in the following table:
| Size | RPM | Optimum Timing | Max. Timing p. side |
| 7″ | 45 | 04:00 | 05:00 – 07:00 |
| 7″ | 33 | 05:00 | 06:00 – 08:00 |
| 10″ | 45 | 07:00 | 09:00 – 12:00 |
| 10″ | 33 | 09:00 | 11:00 – 15:00 |
| 12″ DJ | 33 | 10:00 | 12:00 – 15:00 |
| 12″ DJ | 45 | 08:00 | 09:00 – 12:00 |
| 12″ LP | 45 | 09:00 | 12:00 – 18:00 |
| 12″ LP | 33 | 18:00 | 21:00 – 30:00 |
What is the difference between a Lacquer type master record and a DMM type master record?
The differences between a master on a lacquer support and a master on a DMM are found in the technique and cutting head used, the material of the master record, and the final sound obtained. Being very brief, the lacquer record is softer and less durable, so once the stamper is obtained, it cannot be reused, but it allows to obtain a warmer sound, of greater volume and
bass response compared to the DMM record, which is metallic (copper) and therefore more durable, allowing for multiple stampings and archiving the original master for longer. However, it is more suitable for styles with less bass load, with a brighter and more detailed sound in the high frequencies but with less volume and bass punch. At Artesanos del Groove, we recommend the lacquer-type master, which is what we offer in our editions. For a DMM master, please inquire about availability and pricing, as this is an outsourced process.
What rpm is recommended for records?
For duplate cutting, we recommend cutting at 33 rpm, except for 7" records, which can also be cut at 45 rpm. For pressed records, the optimal rpm should be chosen based on the following table:
| Size | RPM | Optimum Timing | Max. Timing p. side |
| 7″ | 45 | 04:00 | 05:00 – 07:00 |
| 7″ | 33 | 05:00 | 06:00 – 08:00 |
| 10″ | 45 | 07:00 | 09:00 – 12:00 |
| 10″ | 33 | 09:00 | 11:00 – 15:00 |
| 12″ DJ | 33 | 10:00 | 12:00 – 15:00 |
| 12″ DJ | 45 | 08:00 | 09:00 – 12:00 |
| 12″ LP | 45 | 09:00 | 12:00 – 18:00 |
| 12″ LP | 33 | 18:00 | 21:00 – 30:00 |
What is the minimum and maximum number of records in a limited edition cut vinyl?
The minimum number of records that can be pressed is one, and the maximum is 25. For larger quantities, we recommend pressed vinyl due to delivery time and price, starting with a minimum of 100 copies. If you'd like to make more than 25 copies, please email us and we'll work out a customized quote for each case.
What is the minimum and maximum number of record in a vinyl pressing edition?
The minimum is 100 copies; there is no maximum, as this is an industrial process that allows for very high production.
What is the minimum number of printed covers and labels in a limited edition cut vinyl?
The minimum number of covers and labels that can be made is one unit and the maximum is 25 units.
What are the measurements of the covers and labels?
The 12" covers measure 31.5 cm wide and 31.5 cm high for both the front and back covers. For the label, the circumference is 10 cm in diameter. Once your order is placed, we will provide you with the necessary formats with instructions so you can layout and size your design for the printing process.
What is the usual delivery time?
For duplate cutting, it depends on the current workload and quantities, but lead times range from 15 to 20 business days for quantities of 1 to 5 copies and 30 to 35 business days for quantities of 10 to 25 copies. Business days are Monday through Friday; we do not cut on weekends, except in exceptional cases.
For pressed record, delivery time is 12 to 14 weeks.
These deadlines begin when all necessary files are submitted, payment is received, and approval is given. If corrections and resubmissions are required, the deadline does not begin.
Can vinyl masterings made by Artesanos del Groove be delivered in digital format?
By default, we do not deliver digital files of the mastering we do for dubplate or lacquer cuts, as this is an analog process that is recorded directly onto the record without digital conversion. If you would like a mastered digital file of your music to send to another cutting studio/factory, or a mastering for digital format, you can request it on the mastering order form. The cost per song is 30 Euros.
Do you do graphic design work for covers and label?
We don't design directly, but we do have some freelance designers who regularly work on our productions. If you'd like, we can arrange this and help you with this aspect. Please write to us at the contact email address.
Can I burn any song or audio onto the duplate cutting?
To record material on vinyl in any format, you must own the copyright to the audio you wish to record or be authorized to record under current copyright laws. Artesanos del Groove is not responsible for verifying this information, so during the order process, you will be required to sign a declaration of responsibility regarding the audio you wish to record. The process is very simple and can be completed on the order form.
How do I submit audio files?
Once your order has been placed and payment completed, you will receive instructions on how to submit the audio files and designs for your project in the same order confirmation email.
What audio format should the songs be in for submission?
The recommended format is WAV. We don't recommend using MP3, as it's a compressed format that compromises audio quality.
Even so, we can cut any format we receive, the only thing you should keep in mind is that the higher the audio quality, the better the final result will be. If we see that the audio provided cannot achieve a suitable result, we will notify you before proceeding with the order. If for any reason
If the order is cancelled, we will charge a fee of 30 euros for the study time invested in verifying the songs and performing tests.
How should I submit my songs for vinyl mastering?
For analog mastering for vinyl, we need the project mix in a .wav file at the highest possible quality (24-bit and 48KHz recommended) at a volume of -6dB FS on your master track. Keep in mind that if your mix is already limited or over-compressed on the master track, there won't be any headroom.
to work and the work we can do will be limited, affecting the final sound quality.
If my tracks are already digitally mastered, can they be recorded on vinyl?
This point is very important and depends entirely on the process previously carried out, but in most cases, the mastering delivered to us must be adapted for correct transcription to vinyl. Therefore, in these cases, we recommend selecting the "master adaptation" option on the order form.
If you have had professional mastering done in a studio
external mastering to Artesanos del Groove, select the 1:1 cut option as delivered. Please note that if the delivered mastering generates any type of distortion or problems are detected, the studio hours invested and those required to continue the process will be charged. Each mastering head
court and system has its particularities, so in general
We recommend that you master or tune your sound with us, as we'll make the necessary adjustments to achieve the best result from our systems. No external mastering engineer can understand the response of our equipment better than we can. If you already have an external mastering system with the sound you desire, we can use it as a reference in the mastering process, to fully respect the intended sound.
If I don't contract the printing of the cover and label, how is the duplate cutting delivered?
The records are delivered by default with a white label on both sides, an inner sleeve made of anti-static coated paper, and a white or black cardboard sleeve with a center hole. The entire records is also enclosed in a plastic outer sleeve.
Do you ship internationally?
We currently ship internationally. The order form will automatically calculate shipping costs based on the destination and number of records. Any customs fees and import duties are the buyer's responsibility. A commercial invoice is included in the shipment for proper customs clearance.
Do the prices listed on the website include VAT?
Yes, all prices on the website include VAT (21%) based on current Spanish tax regulations. If you require a commercial invoice as a company, please indicate this in the order form notes along with your tax information, and we will send it to you.
Do you perform legal deposit of records and barcodes?
No, these services must currently be contracted through a third party. If it becomes necessary to include them on the covers, this must be indicated in advance.
How many revisions of a mastering can be performed?
Once we deliver the mastering, you're entitled to a second free revision if you're not satisfied with the final result. After that, subsequent revisions will be charged at 10 euros, and before continuing, we'll hold a technical meeting to discuss the situation. This isn't typical; our clients are usually very satisfied with our sound quality.
WHO
ARE
Artesanos del Groove is a workshop for cutting and mastering vinyl records in Dubplate format (also known as Lathe Cut).
We are located in Don Benito (Badajoz), Spain, in a place known as the Vegas Altas del Río Guadiana, an area of great natural wealth, where irrigated agriculture is the main economic activity. This environment inspires our philosophy of craftsmanship and products matured with love, time, and attention to detail.
Are vinyl record enthusiasts but also of musical creation and sound recording. In our studio you can find all kinds of sound wave generation and modulation devices such as oscillators, filters, LFOS, VCAs, effects, sequencers, etc. in modular formats such as Eurorack, Buchla or fixed architecture synths Moog, Korg, Roland, etc.
For our vinyl record recording service, We have the most cutting-edge collaborators and electromechanical technology currently available, We provide you with a complete analog mastering chain and a recording system that allows you to achieve the best possible results when recording your albums.
In addition to vinyl record recording, we also offer other related services: cover and cookie design and printing, record pressing, and analog mastering.
Do you have any questions?
Do duplate cutting wear out faster than pressed records?
Do duplate cutting wear out faster than pressed records?
In terms of disk durability, there is no significant difference between the two.
The duplate cutting we use at Artesanos del Groove do not wear out.
before the pressed ones, since the material used is the same as that used in
pressed record (PVC).
Is the sound of duplate cutting worse than that of pressed records?
The final sound quality will directly depend on the quality of the music production. Cut records are capable of reproducing the final sound with maximum quality and stereo definition. In terms of volume, pressed records can sound about 2 dBVU louder than cut records.
when we move in the range of 12 dbVU. In any case, if the mix is correct, the same volume can be achieved on a pressed record as on a cut record. The question of volume is especially applicable to electronic music records for clubs/DJs, where this difference
The volume is easily adjustable with the mixer's gain. In urban genres (reggae, hip hop, pop/rock, etc.), where lower volumes are typically used, there is no difference in volume.
Is the appearance of duplate cutting different from that of pressed record?
Our 72", 10", and 12" duplate cutting are made from a virgin record that has been previously pressed. For example, the 12" record has the same appearance as a 180g 12" record, even down to the edge. The only difference is the biscuit, which in the case of duplate cutting is glued to the record, while in the case of pressed records, it is embedded. However, in practice, the difference is minimal.
How is pressed vinyl made?
Pressed vinyl is the typical record of a lifetime. The manufacturing process begins with the creation of the master record (Lacquer), which is obtained by cutting the grooves of the record on a special lathe through a cutting head, which uses a Ruby or Sapphire needle to engrave the grooves. The material of the master record is a soft material (Nitrocellulose). From this master record, through an electrochemical galvanizing process, a template (Stamper) is obtained, which will be later placed in the industrial pressing machine. In this galvanizing process, the master record is discarded and cannot be reused. The press works with the hot plastic (PVC) to make copies of each record, using high pressures and temperatures to work with the plastic.
hot, which allows it to adapt to the information engraved on the mold or stamper. It is an industrial process that involves three main steps:
– Master cut
– Creation of the stamper
– Disc pressing
How is cut vinyl made?
Cut vinyl uses the same technique used to cut the master record for making pressed vinyl. In this case, the record used is made of the same material as the pressed record (PVC), so a diamond stylus is required to perform the cut, as PVC is a harder and more resistant material than the nitrocellulose used in lacquer records. It is a cold process. Once the cut is complete, it is ready for playback and consumption on a conventional turntable, without the need for the entire industrial electroplating and pressing process required for conventional pressed records.
What are the main differences between cut and pressed vinyl?
Cut vinyl is manufactured one by one using a diamond-tipped lathe directly onto PVC (a hard material), reproducing the audio from beginning to end. Therefore, each record is unique and unrepeatable, as the cut is made as many times as copies are needed. In pressed vinyl, the lathe cut is performed only once (master or lacquer record) using a ruby or sapphire stylus on nitrocellulose (a soft material). This master record is then processed to obtain the mold for the subsequent pressing of the copies using PVC, so each copy is identical to the last.
Same material, different manufacturing process. Cut vinyl is handcrafted in our workshop, while pressed vinyl is outsourced and uses an industrial factory process. Artesanos el Groove's work in the pressing manufacturing process focuses on mastering and cutting the master record, although this process can sometimes be outsourced. We also handle proper production specifications, quality control, and planning to ensure the manufacturing process runs smoothly.
What is the maximum lifespan for a cut vinyl record?
The length per side of a cutting record is directly related to the volume of the audio being recorded. For electronic music and DJ records, the following length is recommended:
- 12” ⇨ 12 minutes maximum per side
- 10” ⇨ 8 minutes maximum per side
- 7” ⇨ 4 minutes maximum per side
For genres that do not require as much volume and bass as DJ music, the time can be increased to:
- 12” ⇨ 18 minutes maximum per side
- 10” ⇨ 9 minutes maximum per side
- 7” ⇨ 5 minutes maximum per side
In this format, it is commonly cut at 33 rpm except for the 7” which can be cut at 45 rpm.
What is the maximum lifespan for a pressed vinyl record?
In the case of pressed record, the lacquer is cut with a variable groove spacing controller, allowing for greater utilization of the space. Furthermore, they can be cut at 33 and 45 rpm, with the recommended values in the following table:
| Size | RPM | Optimum Timing | Max. Timing p. side |
| 7″ | 45 | 04:00 | 05:00 – 07:00 |
| 7″ | 33 | 05:00 | 06:00 – 08:00 |
| 10″ | 45 | 07:00 | 09:00 – 12:00 |
| 10″ | 33 | 09:00 | 11:00 – 15:00 |
| 12″ DJ | 33 | 10:00 | 12:00 – 15:00 |
| 12″ DJ | 45 | 08:00 | 09:00 – 12:00 |
| 12″ LP | 45 | 09:00 | 12:00 – 18:00 |
| 12″ LP | 33 | 18:00 | 21:00 – 30:00 |
What is the difference between a Lacquer type master record and a DMM type master record?
The differences between a master on a lacquer support and a master on a DMM are found in the technique and cutting head used, the material of the master record, and the final sound obtained. Being very brief, the lacquer record is softer and less durable, so once the stamper is obtained, it cannot be reused, but it allows to obtain a warmer sound, of greater volume and
bass response compared to the DMM record, which is metallic (copper) and therefore more durable, allowing for multiple stampings and archiving the original master for longer. However, it is more suitable for styles with less bass load, with a brighter and more detailed sound in the high frequencies but with less volume and bass punch. At Artesanos del Groove, we recommend the lacquer-type master, which is what we offer in our editions. For a DMM master, please inquire about availability and pricing, as this is an outsourced process.
What rpm is recommended for records?
For duplate cutting, we recommend cutting at 33 rpm, except for 7" records, which can also be cut at 45 rpm. For pressed records, the optimal rpm should be chosen based on the following table:
| Size | RPM | Optimum Timing | Max. Timing p. side |
| 7″ | 45 | 04:00 | 05:00 – 07:00 |
| 7″ | 33 | 05:00 | 06:00 – 08:00 |
| 10″ | 45 | 07:00 | 09:00 – 12:00 |
| 10″ | 33 | 09:00 | 11:00 – 15:00 |
| 12″ DJ | 33 | 10:00 | 12:00 – 15:00 |
| 12″ DJ | 45 | 08:00 | 09:00 – 12:00 |
| 12″ LP | 45 | 09:00 | 12:00 – 18:00 |
| 12″ LP | 33 | 18:00 | 21:00 – 30:00 |
What is the minimum and maximum number of records in a limited edition cut vinyl?
The minimum number of records that can be pressed is one, and the maximum is 25. For larger quantities, we recommend pressed vinyl due to delivery time and price, starting with a minimum of 100 copies. If you'd like to make more than 25 copies, please email us and we'll work out a customized quote for each case.
What is the minimum and maximum number of record in a vinyl pressing edition?
The minimum is 100 copies; there is no maximum, as this is an industrial process that allows for very high production.
What is the minimum number of printed covers and labels in a limited edition cut vinyl?
The minimum number of covers and labels that can be made is one unit and the maximum is 25 units.
What are the measurements of the covers and labels?
The 12" covers measure 31.5 cm wide and 31.5 cm high for both the front and back covers. For the label, the circumference is 10 cm in diameter. Once your order is placed, we will provide you with the necessary formats with instructions so you can layout and size your design for the printing process.
What is the usual delivery time?
For duplate cutting, it depends on the current workload and quantities, but lead times range from 15 to 20 business days for quantities of 1 to 5 copies and 30 to 35 business days for quantities of 10 to 25 copies. Business days are Monday through Friday; we do not cut on weekends, except in exceptional cases.
For pressed record, delivery time is 12 to 14 weeks.
These deadlines begin when all necessary files are submitted, payment is received, and approval is given. If corrections and resubmissions are required, the deadline does not begin.
Can vinyl masterings made by Artesanos del Groove be delivered in digital format?
By default, we do not deliver digital files of the mastering we do for dubplate or lacquer cuts, as this is an analog process that is recorded directly onto the record without digital conversion. If you would like a mastered digital file of your music to send to another cutting studio/factory, or a mastering for digital format, you can request it on the mastering order form. The cost per song is 30 Euros.
Do you do graphic design work for covers and label?
We don't design directly, but we do have some freelance designers who regularly work on our productions. If you'd like, we can arrange this and help you with this aspect. Please write to us at the contact email address.
Can I burn any song or audio onto the duplate cutting?
To record material on vinyl in any format, you must own the copyright to the audio you wish to record or be authorized to record under current copyright laws. Artesanos del Groove is not responsible for verifying this information, so during the order process, you will be required to sign a declaration of responsibility regarding the audio you wish to record. The process is very simple and can be completed on the order form.
How do I submit audio files?
Once your order has been placed and payment completed, you will receive instructions on how to submit the audio files and designs for your project in the same order confirmation email.
What audio format should the songs be in for submission?
The recommended format is WAV. We don't recommend using MP3, as it's a compressed format that compromises audio quality.
Even so, we can cut any format we receive, the only thing you should keep in mind is that the higher the audio quality, the better the final result will be. If we see that the audio provided cannot achieve a suitable result, we will notify you before proceeding with the order. If for any reason
If the order is cancelled, we will charge a fee of 30 euros for the study time invested in verifying the songs and performing tests.
How should I submit my songs for vinyl mastering?
For analog mastering for vinyl, we need the project mix in a .wav file at the highest possible quality (24-bit and 48KHz recommended) at a volume of -6dB FS on your master track. Keep in mind that if your mix is already limited or over-compressed on the master track, there won't be any headroom.
to work and the work we can do will be limited, affecting the final sound quality.
If my tracks are already digitally mastered, can they be recorded on vinyl?
This point is very important and depends entirely on the process previously carried out, but in most cases, the mastering delivered to us must be adapted for correct transcription to vinyl. Therefore, in these cases, we recommend selecting the "master adaptation" option on the order form.
If you have had professional mastering done in a studio
external mastering to Artesanos del Groove, select the 1:1 cut option as delivered. Please note that if the delivered mastering generates any type of distortion or problems are detected, the studio hours invested and those required to continue the process will be charged. Each mastering head
court and system has its particularities, so in general
We recommend that you master or tune your sound with us, as we'll make the necessary adjustments to achieve the best result from our systems. No external mastering engineer can understand the response of our equipment better than we can. If you already have an external mastering system with the sound you desire, we can use it as a reference in the mastering process, to fully respect the intended sound.
If I don't contract the printing of the cover and label, how is the duplate cutting delivered?
The records are delivered by default with a white label on both sides, an inner sleeve made of anti-static coated paper, and a white or black cardboard sleeve with a center hole. The entire records is also enclosed in a plastic outer sleeve.
Do you ship internationally?
We currently ship internationally. The order form will automatically calculate shipping costs based on the destination and number of records. Any customs fees and import duties are the buyer's responsibility. A commercial invoice is included in the shipment for proper customs clearance.
Do the prices listed on the website include VAT?
Yes, all prices on the website include VAT (21%) based on current Spanish tax regulations. If you require a commercial invoice as a company, please indicate this in the order form notes along with your tax information, and we will send it to you.
Do you perform legal deposit of records and barcodes?
No, at this time these services must be contracted with a third party. If they need to be included on the covers, they must be indicated in advance.
How many revisions of a mastering can be performed?
Once we deliver the mastering, you're entitled to a second free revision if you're not satisfied with the final result. After that, subsequent revisions will be charged at 10 euros, and before continuing, we'll hold a technical meeting to discuss the situation. This isn't typical; our clients are usually very satisfied with our sound quality.
